Support
Common questions first — if your issue isn't covered, contact us below and we'll respond within 24 hours.
Frequently asked
Visitors say my link doesn't work / shows a loading spinner forever.+
Make sure JavaScript is enabled. linkshields uses a press-and-hold gate that requires JS. If the gate appears but the links never load after passing, check that your browser allows cookies for linkshields.com — the verification cookie is how we unlock the links.
How do I cancel my subscription?+
Open Dashboard → Billing → Cancel plan. Cancellation takes effect at the end of your current billing period; your page stays live until then.
Can I change my handle (linkshields.com/myname)?+
Yes — open Dashboard → Profile → Handle. Heads up: changing your handle will instantly break any existing links pointing at the old URL. We don't auto-redirect yet.
My custom domain (Studio plan) says "Almost live" forever.+
SSL certificate issuance usually takes 2–10 minutes. If it's been longer than 30 minutes, email us and we'll investigate — it usually means a DNS propagation issue or a Railway cert-renewal hiccup.
Can I upload custom images for my banner / background / link buttons?+
Yes on Pro and Studio plans. Open Dashboard → Customize. JPG/PNG/WEBP/GIF up to 12MB. You can also pick a custom color or a brand icon for each link.
What's the difference between the plans?+
Starter ($3) is the entry tier — 1 link, Aurora theme only, footer credit. Pro ($10) unlocks unlimited links, all themes, full customization. Studio ($17) adds a custom domain we register and manage for you (up to $13/yr included).
I think someone's misusing linkshields for illegal content.+
Use the small report flag at the bottom of any page to report it. We review every report and remove content that violates our Terms of Service.
Do you have an API or affiliate program?+
Both are on the roadmap. Email us if you want to be in the early-access cohort.
Where can I read the Terms of Service?+
/terms — covers eligibility, your content, prohibited content, payments, and DMCA process.
Still stuck? Send us a message
Or email hello@linkshields.com directly. Response within 24 hours, usually much faster.